Terms and Conditions

We prefer to handle refunds and exchanges on a case-by-case basis. If you should ever have a problem with your item(s), we ask that you please give us the opportunity to make it right. We believe in, and stand behind, everything that we create. Most things we make can be repaired very easily by us and if it can't then we may be able to replace it; if there should be a problem due to a workmanship issue. After all we are just humans crafting these items and we are fallible, despite our best efforts with our products. We will do our utmost to rectify the problem to your satisfaction. We absolutely love the work that we do and we want you to love it, too.

Most items can be returned within 15 days of receiving the item. Items purchased online at may be returned by mail to Player XIII Gifts & Apparel 2741 Route 540 Elmwood, NB E7N 2E1, unless stated otherwise.

Items purchased online or in store location that were not personalized or customized can be returned with original receipt, in original packaging, for refund or exchanged within 15 days of purchase. All items are to be returned in new, unwashed and unused conditions for our inspection prior to any refund being issued.

Items must be returned in the original Player XIII Gifts & Apparel packaging, so we recommend you keep your packaging for at least the first 15 days after purchase. 

Proof of lost, stolen or damaged items must be provided for all refunds. Refunds will be for the cost of the product only. Shipping charges will NOT be refunded if an item is being replaced. The customer is responsible for shipping returnable items in proper packaging (preferably what it was sent in to the purchaser) at own expense.

Custom orders, seasonal and holiday gift items are no return, no refund; unless they are not as described in the listing. 

If your purchase included a free gift card, the free gift card must also be returned unredeemed for the purchase to qualify for a refund.